Refund policy

Returns

Fit Issues

  • Due to the customized and intimate nature of our work, we do not accept returns or exchanges due to a change of mind or if you have purchased the wrong size. Our unique size chart is posted and it is the buyer's responsibility to check their measurements and message us with any questions BEFORE purchasing.
  • Only custom sized items are eligible for our alterations policy. 
  • Any alterations to something other than sizing (ex. style modifications) will make your order final sale and will not be eligible for our alteration services. Style modifications mean that we can’t guarantee the fit of your order the way we can with the patterns we have developed. 
  • Custom sized orders are eligible for a free alteration if the fit is off by more than an inch. Each order that we ship is checked for accuracy to the measurements provided in your order. If you believe your piece is fitting incorrectly, please contact us at hello@origamicustoms.com within 7 days of receiving your order so we can work with you personally to discuss the issue and what options may be available to you. 
  • If we determine that an alteration is needed, we will pay for a tailor's bill to have the item altered within two months of delivery. In this case, please provide a quote from a tailor of your choice.
  • If we determine that an alteration is needed, you can also send custom orders back to us for alterations, paying the shipping in one direction.
  • Your return must be in the mail within 4 weeks of contacting us.
  • Please use Canada Post/ USPS (NOT FedEx, UPS, DHL, etc.)
  • Alterations and replacements are shipped with standard mail. If you wish to upgrade this, you can offer to pay the difference.
  • All returns and any damaged orders sent for repair must arrive to us in the same condition they were received in. For sanitary reasons and our health safety, if you have tried on your order, please wash and dry it according to the instructions on the tag before returning it to us. If we receive a return or a repair that is not in its original condition, we will get in contact with you to facilitate the return of your order. You will be responsible for the return shipping costs.

Damaged/Faulty Product

  • In the event of a faulty or damaged product, please contact us within 7 days to facilitate a replacement or refund.
  • Your return must be in the mail within 4 weeks of contacting us.
  • Please use Canada Post/ USPS (NOT FedEx, UPS, DHL, etc.)
  • Alterations and replacements are shipped with standard mail. If you wish to upgrade this, you can offer to pay the difference.
  • All returns and any damaged orders sent for repair must arrive to us in the same condition they were received in. For sanitary reasons and our health safety, if you have tried on your order, please wash and dry it according to the instructions on the tag before returning it to us. If we receive a return or a repair that is not in its original condition, it will be donated to those in need.

Sale Items

  • Sale items (discounted as well as sale pieces purchased through Instagram) are final sale.

Cancellation

We accept cancellation within one week of purchase