You can select to pickup your order during the checkout process. We are available for pickup Monday, Tuesday, Thursday and Friday from 11am- 6pm. Please reply to your confirmation email to schedule a pickup time. We are located at  5425 Rue de Bordeaux unit 403D. 

Modifications

Custom Sizing

• Custom sizing is always free! Please select "Custom Size" when ordering and enter in your measurements in the box provided so we can make your order specifically tailored to you! Please see our Fit Guide for help on how to take your measurements.

Style Modifications

• We can offer some modifications to our styles, which may come with  added costs. Please note that any alterations to something other than sizing will make your order final sale and will not be eligible for our alteration services. 
• “Roomy Fit” - All bottoms can be made in a "roomy fit" for people with penises. In this case, the midsection is made wider than traditional “women’s” cuts, allowing a soft and comfortable fit in any of our swim and underwear bottoms. Also, please note: A “roomy fit” will not add compression to a garment that doesn’t normally compress. Any order made with the “Roomy Fit” alteration is still eligible for our custom sizing alterations policy.

Fit Issues

• Unless there is a manufacturing error, we do not offer refunds or accept returns. This could be simply for a change of mind or if you have purchased the wrong standard size - so please choose carefully. Our unique size chart is posted and it is the buyer's responsibility to check their measurements and message us with any questions BEFORE purchasing.
• Only custom sized items are eligible for our alterations policy. 
• Any alterations to something other than sizing (ex. style modifications) will make your order final sale and will not be eligible for our alteration services. Style modifications mean that we can’t guarantee the fit of your order the way we can with the patterns we have developed. 
• Custom sized orders are eligible for a free alteration if the fit is off by more than an inch (due to the fluctuation of stretch garments). Each order that we ship is checked for accuracy to the measurements provided in your order. If you believe your piece is fitting incorrectly, please contact us at hello@origamicustoms.com within 7 days of receiving your order 
• If we determine that an alteration is needed, we will pay for a tailor's bill to have the item altered within two months of delivery. 
• If we determine that an alteration is needed, you can also send custom orders back to us for alterations, paying the shipping in one direction.
• Your return must be in the mail within 4 weeks of contacting us.
• Please use Canada Post/ USPS (NOT FedEx, UPS, DHL, etc.)
• Alterations and replacements are shipped with standard mail. If you wish to upgrade this, you can offer to pay the difference.
• All returns must arrive to us in the same condition they were received in. For sanitary reasons and our health safety, if you have worn your item, please wash and dry it before returning it. We will not accept a return/alteration on a damaged or unwashed piece, and your piece will be donated.
• Items received through Point of Pride or other community program are exempt from exchanges or returns. 

Damaged/Faulty Product

• In the event of a faulty or damaged product, please contact us within 7 days to facilitate a replacement or refund.
• Your return must be in the mail within 4 weeks of contacting us.
• Please use Canada Post/ USPS (NOT FedEx, UPS, DHL, etc.)
• Alterations and replacements are shipped with standard mail. If you wish to upgrade this, you can offer to pay the difference.
• All returns must arrive to us in the same condition they were received in. For sanitary reasons and our health safety, please wash and dry it before returning it. We will not accept a return/alteration on a damaged or unwashed piece, and your piece will be donated.

Sale Items

Sale items (discounted and ready-to-ship) are final sale

Cancellation

We accept cancellation within one week of purchase

We are a team of skilled sewers working out of a private studio in Montreal, Canada on unceded Tio'tia:ke land. Read more here

Origami Customs is a sustainable clothing brand. 

Being an ethical and sustainable fashion brand means that we are focused on the common good, instead of just profits. It means that we see ourselves are part of an ecosystem, where we can have a positive impact. It means that we are committed to choosing the most ethical solution, every time. And It means that we will constantly be growing and striving to do even better.

 Read more about our ethics here

When you place an order, the fabrics may not be the same as previous orders.  We choose to source fabric from deadstock or pre-made sources rather than ordering fabric to be made new for me. In this way, We reduce our ecological impact by using industry "waste" and not creating any new materials. We apologize that there may be slight differences between orders.

• For all fabrics, wash in cold water and hang to dry. For swimwear, rinse in fresh water after every use and dry flat in the shade. Lingerie (anything with straps) should be hand washed and hung to dry.
• Bamboo has been washed and preshrunk

• All our transactions and delivery methods are confidential and discreet. Customs information is marked as "clothing" or with an order number.
• Packages within Canada do not have a contents description. Packages have no outer branding besides the recipient and company name and address. 
• Recipient name and address will be printed as they are entered in your order. Confirmation emails and SMS will be sent with the name used to create your account.

Tips

You may have noticed that we have a "tip" option in checkout. Where does that money go? On top of donating 1% of yearly profits, tips get split between staff  and community organizations which we support. Please let us know if you would like to suggest an organization!