Hi again folks,
I hope you're all keeping safe and taking care of each other out there!
I'll be updating you weekly here with the latest news about current order statuses and what to expect if you're placing a new order.
All of our staff are in their homes, continuing production the best we can. For the most part, this is working pretty well! We do foresee a bottleneck in orders in the coming two weeks, so if your order is between 2874 and 2952, please expect a possible delay of one more week (so they will ship closer to 5 weeks from the date you purchased them). Orders before 2874 should be shipping on time.
If you're placing a new order- it's very hard to see what the future will hold. Please be patient with us. Our best guess is that wait times could be 3-6 weeks going into spring and beyond.
We are also adjusting our policy around cancellations at this time. If you're made a purchase in the last week and you wish to cancel it, just let us know and we can give you a full refund right away. After a week, and we've likely started on it already, so we won't be able to refund you. If you are in an extenuating circumstance, please still reach out to us and we'll see what we can do to help you out.
If you're in Norway or other countries where your mail system is being restricted, please note that although we will be aking your order, it will be kept here safely until we can ship it.
Please remember that gift certificates are an amazing way to support small businesses at this time, and purchasing those to have on hand for presents throughout the year would be so helpful to us right now. You can also support our community program, which helps Trans folks to get gender-affirming gear when they can't afford it. We're trying to reach even more people in this time of need, and we rely on people like you to help us do that.
We are all a community, going through this difficult time together. We promise to do our best to keep you informed and be flexible to fit your needs. Let's take good care of each other.
Rae, Tristie, Sarah, Dorine and Kat